Support Policy Page

Thank you for choosing SunEye Private Limited. Our Return Policy aims to provide you with a clear understanding of how returns are managed. By making a purchase with us, you agree to the terms outlined below:

1. Eligibility for Returns:

We accept returns for products that meet the following conditions:

The item is in its original packaging.

The product is unused, undamaged, and in resalable condition.

The return request is initiated within [insert number] days of receiving the product.

2. Initiation of Return:

To initiate a return, please contact our customer service team at [insert contact information]. Provide your order number, the reason for the return, and any relevant supporting details. Our team will guide you through the return process.

3. Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method for returns.

4. Inspection and Processing:

Upon receiving the returned item, our team will inspect it for compliance with our return policy. If the return meets the criteria, we will process the refund or exchange.

5. Refund Processing Time:

Refunds will be processed within 7 working days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

6. Non-Returnable Items:

Certain items are not eligible for return, including:

Products marked as non-returnable during the purchase.

Items that have been used or damaged by the customer.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, as per your preference.

8. Policy Changes:

We reserve the right to update our Return Policy. Any changes will be communicated on our website, and it is the customer's responsibility to review the policy periodically.

Contact Us:

If you have any questions or concerns regarding our Return Policy, please contact our customer service team at +.91 9971320392

By making a purchase with SunEye Private Limited, you acknowledge and agree to our Return Policy.

Welcome to SunEye Private Limited, your trusted source for high-quality CCTV solutions. With a commitment to excellence, we offer robust and reliable surveillance products. Our cutting-edge technology ensures optimal performance, providing you with peace of mind for all your security needs. Choose SunEye for unparalleled quality and service.